COVID-19 Update To Our Pharmaceutical and Industry Partners

COVID Update

Amber Pharmacy is committed to helping our partners in any way we can. As the coronavirus (COVID-19) situation continues to evolve, we will continue to provide you with the timely, accurate data you need. We believe that by working together with our employees, patients, providers, pharmaceutical partners and payors, we can help better protect the health of the communities around us during this critical time.

What We Are Doing:

The health and safety of patients is our top priority.

Amber Pharmacy has a business continuity plan and we will continue to follow it as the situation evolves. Effective immediately, we have reallocated our staff to align with the CDC’s social distancing guidelines, as well as to protect the functionality of critical teams necessary for minimizing patient disruption and maintaining continuity of care. Conference calls and meetings will occur virtually using WebEx. All non‐essential business‐related travel has been canceled.

If necessary, we have the capability to shift business to any of our 14 locations to adjust for workforce impacts. We have redundant licensing at all of our pharmacies to make this possible. To help support our main call center, plans are in place to add trained personnel from our other locations to handle

inbound calls or staffing shortages, if necessary. We have also identified our most critical teams that are imperative in order to maintain patient care. Many of these teams have the capability to work remotely in case of quarantine or school closures.

We continue to monitor patients through our Centers of Excellence team to ensure patient adherence to medications. Given this stressful time, our high‐touch model will help to connect our patients and provide a sense of community.

How We Have Been Affected:

As a direct result of our manufacturer partnerships, we are not experiencing any issues accessing inventory through our wholesaler due to the effects of COVID‐19. We will remain diligent in monitoring this and stay in close contact with our partners on direct purchase.

We will monitor the COVID‐19 situation closely and provide updates regarding our ability to serve patients as we closely follow recommendations from local, state and federal health agencies. Amber Pharmacy’s parent company, Hy‐Vee, Inc., has created a task force to keep the entire company informed about COVID‐19 and to monitor our supply chain. Additionally, we are conducting regular task force meetings onsite to ensure consistent communication across our organization.

Your account manager will be working remotely but will still be available to take any business‐related calls and questions. Your continued collaboration with Amber Pharmacy is essential to our mission of taking care of patients through this situation and beyond. We are proud to partner with you to be a source of comfort and guidance for patients.

For any other questions, please email taskforce@amberpharmacy.com and someone from our team will respond to you as soon as possible.

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